The hotel offers amenities for your comfortable stay and unforgettable experiences
Really good Care
“The personalized touch provided by the staff made my birthday truly special, with thoughtful gestures that went beyond expectations.” view full review
Good Dining
“Dining at Ozen was a wonderful experience, featuring a diverse menu and a beautiful terrace that made every meal a joy.” view full review
Comfy and Clean
“The room was consistently clean and had an amazing bed that provided the perfect rest during my stay.” view full review
Spotless Facilities
“The bathroom was impeccably maintained, providing a refreshing and relaxing experience with perfect cleanliness.” view full review
Feedback from previous guests about their experience.
88%
liked the hotel and would stay again
clean
friendly staff
awkward layout
different dining request
8.8/10
Great
Rooms
8.9
Location
10.0
Service
8.7
Dining
8.1
Guest reviews
8.8/10
based on 20 reviews
9.4
9.4/10 based on 727 reviews
Jon
United Kingdom,
June
2024
9.2/10
The hotel offers beautiful rooms with no complaints at all, making my stay extremely pleasurable. However, the room was in an awkward shape. The service was friendly and of high quality, with the staff being very attentive and helpful. The location is excellent, right in the center of Nursultan, providing great spa facilities. The dining experience was extremely delicious and fresh. Overall, a great stay with fantastic amenities.
Rooms
9.0
The rooms are great and no complaints at all, making my stay extremely pleasurable. However, the room was in an awkward shape.
Service
9.0
The service was friendly and of high quality, with the staff being very attentive and helpful.
Location
10.0
The location is excellent, right in the center of Nursultan, providing great spa facilities.
Dining
9.0
The dining experience was extremely delicious and fresh.
Facilities
9.0
The facilities are beautiful.
Elsie
United Kingdom,
June
2024
8.8/10
My stay at the hotel was extremely pleasurable. The rooms were beautiful and always clean and fresh, although they were in an awkward shape. The service was friendly and of high quality, with attentive and helpful staff. The location was perfect in the center of Nursultan, offering great spa facilities. The dining experience was extremely delicious and fresh, but I missed breakfast due to working out first at an independent café. Overall, the facilities were top-notch.
Rooms
8.0
The rooms were beautiful, always clean and fresh, but in an awkward shape.
Service
8.0
The service was friendly and of high quality, but could improve with more professional training.
Location
10.0
The location was perfect in the center of Nursultan, offering great spa facilities.
Dining
9.0
The dining experience was extremely delicious and fresh, but I missed breakfast due to working out first.
Facilities
9.0
The facilities provided were top-notch.
William
United States of America,
June
2024
9.0/10
I had a fantastic stay at the hotel. The rooms were beautiful, always clean, fresh, and extremely pleasurable. The service was amazing, with sweet and funny staff who provided great conditions. The location was perfect, right in the center of Nursultan. The dining experience, however, meant missing breakfast, which was a downside. Overall, a great value for the money.
Rooms
10.0
The rooms are great with no complaints at all.
Service
9.0
The staff was amazing and very attentive.
Location
10.0
The location is perfect in the center of Nursultan.
Dining
7.0
Missing breakfast was a downside.
Facilities
9.0
The facilities are top-notch.
Joe
United Kingdom,
June
2024
8.8/10
The hotel has beautiful rooms, great service, and an excellent location in the center of Nursultan. The dining experience was satisfactory, and the facilities were top-notch. The price offered good value for the money.
Rooms
9.0
The rooms are beautiful and clean, with no complaints at all.
Service
8.0
The staff were very helpful with everything, making our stay enjoyable.
Location
10.0
The hotel is perfectly situated in the center of Nursultan, near independent café Mökki.
Dining
8.0
The dining was satisfying, and the meals were extremely delicious and fresh.
Facilities
9.0
The facilities were top-notch and met all our needs.
Matt
United Kingdom,
May
2024
9.4/10
I had an extremely pleasurable stay at the hotel. The rooms are always clean and fresh with no complaints at all, and the beautiful decor added to the experience. The service was friendly and of high quality. The location is perfect in the center of Nursultan, and the dining experience was extremely delicious and fresh.
Rooms
10.0
The rooms are great and no complaints at all, always clean and fresh, and beautifully decorated.
Service
9.0
The staff was so kind and friendly, providing a quality service.
Location
10.0
The hotel's location in the center of Nursultan is perfect, offering easy access to great spa facilities and excellent surroundings.
Dining
9.0
The dining experience was extremely delicious and fresh, enhancing my overall stay.
Facilities
9.0
The facilities at the hotel were excellent, adding to the overall comfort and enjoyment of my stay.
Dave
United States of America,
May
2024
9.0/10
My stay at the hotel was extremely pleasurable. The rooms are great with no complaints at all, always clean and fresh, though the layout was in an awkward shape. The service was very attentive and helpful, and the staff were sweet and funny. The location is excellent with great spa facilities, right in the center of Nursultan. The dining experience was extremely delicious and fresh, supplied by independent café Mökki. The facilities were top-notch.
Rooms
8.0
The rooms were great with no complaints at all, always clean and fresh, though the layout was in an awkward shape.
Service
9.0
The service was very attentive and helpful, and the staff were sweet and funny.
Location
10.0
The location is excellent with great spa facilities, right in the center of Nursultan.
Dining
9.0
The dining experience was extremely delicious and fresh, supplied by independent café Mökki.
Facilities
9.0
The facilities were top-notch.
clean
awkward layout
Pete
United States of America,
April
2024
9.2/10
I couldn't have asked for a better hotel stay! The rooms were beautiful, spacious, and I had no complaints at all. The service was top-notch with sweet and funny staff making my experience extremely pleasurable. The location was perfect right in the center of Nursultan, and the hotel facilities were amazing and very attentive.
Rooms
10.0
The rooms were beautiful, spacious, and I had no complaints at all.
Service
9.0
The staff were so sweet and funny at the same time, providing great conditions throughout my stay.
Location
10.0
The location was perfect right in the center of Nursultan.
Dining
8.0
The hotel provided dining from an independent café Mökki. Unfortunately, I missed breakfast due to my early workout, but the whole experience was memorable.
Facilities
9.0
The hotel facilities were excellent and very attentive, adding to the overall wonderful experience.
Patricia
United States of America,
April
2024
8.8/10
My stay at the hotel was extremely pleasurable, with great rooms and beautiful surroundings. The staff was friendly and professional, making my experience enjoyable. However, the dining options were a bit limited, and the shape of the room was a bit awkward.
Rooms
9.0
The rooms are great with no complaints at all. They are beautiful.
Service
8.0
The staff was very attentive, helpful, and apologetic. They even covered our breakfast due to a plumbing problem in the hotel.
Location
10.0
The location is perfect in the center of Nursultan, and the spa facilities are excellent.
Dining
8.0
Although the dining was extremely delicious and fresh, missing breakfast due to working out first was a downside.
Facilities
9.0
The hotel facilities are of high quality and offer great amenities.
Adam
United Kingdom,
February
2024
8.8/10
The hotel offers beautiful rooms that are always clean and fresh, providing an extremely pleasurable stay. The service is friendly, though some staff members may benefit from additional training to enhance the customer experience. The location is perfect, right in the center of Nursultan with great spa facilities. The dining experience was satisfactory, although there were slight discrepancies in the requests. The facilities are top-notch, ensuring a delightful stay overall.
Rooms
10.0
The rooms are great with no complaints at all.
Service
8.0
The service was very friendly, ensuring a pleasant stay.
Location
10.0
The hotel is perfect in the center of Nursultan with excellent spa facilities.
Dining
7.0
The dining experience was different from what we requested.
Facilities
9.0
The facilities are exceptional.
Valerie
United Kingdom,
February
2024
8.6/10
I absolutely loved my stay at this hotel! The rooms were clean, fresh, and extremely pleasurable. The service was top-notch, with friendly and professional staff going above and beyond to ensure a great experience. The location was excellent, right in the center of Nursultan, making it super convenient. The dining experience was a bit of a miss with limited breakfast options, but overall, a fantastic hotel!
Rooms
8.0
The rooms are great with no complaints at all. They were in an awkward shape but still very comfortable.
Service
9.0
The staff were friendly, professional, and very attentive. They even paid for our breakfast due to a plumbing issue, showing great care for guests.
Location
10.0
The location is perfect in the center of Nursultan, making it easy to access everything. The spa facilities were excellent as well.
Dining
7.0
We missed breakfast due to working out first, but the hotel provided a complimentary breakfast from an independent café, Mökki. The dining experience, although not ideal, was taken care of by the hotel's nice gesture.
Facilities
9.0
The hotel had great facilities overall, ensuring a comfortable and enjoyable stay.
Clean
Limited breakfast options
Owen
United States of America,
February
2024
9.2/10
I had a wonderful stay at the hotel. The rooms are beautiful, always clean and fresh, although some are in an awkward shape. The staff were sweet, funny, attentive, and very helpful. The location is perfect, right in the center of Nursultan. The dining experience was delicious, and the facilities were excellent.
Rooms
9.0
The rooms are beautiful, clean, and fresh, with no complaints at all.
Service
9.0
The staff were so sweet, funny, attentive, and helpful. They made my stay even more enjoyable.
Location
10.0
The hotel's location is perfect, right in the center of Nursultan with easy access to everything.
Dining
9.0
The dining experience was extremely delicious and fresh. I enjoyed every meal during my stay.
Facilities
9.0
The facilities were excellent and met all my needs during my stay.
Sydney
United Kingdom,
February
2024
8.6/10
I had such a pleasant stay at this hotel! The rooms were great, and I have no complaints at all. The service was top-notch, and the staff made our stay so enjoyable. The location was perfect, right in the center of Nursultan, and the facilities were beautiful. However, the dining experience was a bit different from what we requested.
Rooms
8.0
The rooms are beautiful and extremely pleasurable.
Service
9.0
The staff were very attentive and helpful, and the door man and luggage staff were fantastic.
Location
10.0
The location is perfect in the center of Nursultan.
Dining
7.0
Although the dining was of charge, the experience was different from what we requested.
Facilities
9.0
The facilities were top-notch and provided everything we needed.
Herman
United States of America,
January
2024
9.0/10
The hotel rooms are always clean and fresh, great with no complaints at all, making my stay extremely pleasurable. The service was friendly, although could benefit from more training for an even better customer experience. The location in the center of Nursultan was perfect, with excellent spa facilities, and the dining experience was extremely delicious and fresh. The facilities are top-notch, making it a great choice for a stay.
Rooms
9.0
The rooms were in an awkward shape but always clean and fresh, and there were no complaints at all. My stay was extremely pleasurable.
Service
8.0
The staff were very attentive and helpful, as were the doorman and luggage staff. They were sweet and funny, providing great conditions at the hotel.
Location
10.0
The hotel's location in the center of Nursultan is perfect, with great spa facilities and even on short notice, the staff managed to organize surprises. It is by the independent cafè Mökki, adding to the convenience.
Dining
9.0
The dining was extremely delicious and fresh, supplied by the independent cafè Mökki. The baby back ribs were particularly enjoyable.
Facilities
9.0
The facilities at the hotel are excellent, providing a luxurious and convenient stay.
Andy
United States of America,
December
2023
9.2/10
My stay at the hotel was absolutely delightful! The rooms were great, clean, and fresh, making my experience extremely pleasurable despite their awkward shape. The service was exceptional with very friendly staff who were amazing and very attentive. The location was excellent, right in the center of Nursultan, offering great spa facilities. The dining experience at the independent café Mökki was extremely delicious and fresh.
Rooms
9.0
The rooms are great with no complaints at all, always clean and fresh, despite being in an awkward shape.
Service
9.0
The staff is amazing and very attentive, providing a top-notch experience for customers.
Location
10.0
The location is perfect in the center of Nursultan, with excellent spa facilities and surprises organized even on short notice.
Dining
9.0
The dining experience at the independent café Mökki was extremely delicious and fresh, offering guava jam.
Facilities
9.0
The hotel facilities are top-notch, providing a luxurious experience for guests.
James
United Kingdom,
December
2023
8.6/10
Staying at the hotel was an absolute pleasure. The rooms were in an awkward shape yet beautiful, always clean and fresh. The service was friendly and professional, with the staff being very attentive and helpful. The location is excellent, right in the center of Nursultan. The dining experience was nice, although we missed breakfast due to our early workout schedule. The facilities were top-notch, making our stay even more enjoyable.
Rooms
8.0
The rooms were in an awkward shape yet beautiful, always clean and fresh.
Service
9.0
The service was friendly and professional, with the staff being very attentive and helpful.
Location
10.0
The location is excellent, right in the center of Nursultan.
Dining
7.0
The dining experience was nice, although we missed breakfast due to our early workout schedule.
Facilities
9.0
The facilities were top-notch, making our stay even more enjoyable.
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